Returns and Refunds Policy

1. Return Period

Clothwhim.shop values customer satisfaction. If you are not completely satisfied with a purchase, eligible products may be returned or exchanged within 30 days from the delivery date.

2. Return Conditions

To qualify, the item must satisfy all of these requirements:

  • It is unused, unworn, and in its original condition.

  • It is returned with the original packaging and any included accessories.

  • Valid proof of purchase is provided, such as the order confirmation.

  • It has not been altered or customized beyond the standard options offered on the product page.

3. Requesting Authorization

Every return must be approved before the item is sent back. To start the process, contact us at contact@clothwhim.shop.

After approval, we will provide:

  • A prepaid return shipping label.

  • Instructions for packaging the return correctly.

  • A Return Authorization Number (RA#), which must be clearly visible on the package.

Items sent without prior authorization may not be accepted or processed.

4. Problems With an Order

Contact us promptly if your order arrives with an issue, including:

  • Damaged products or packaging.

  • The wrong product, size, or color.

  • Missing items or components.

We will review the situation and arrange an appropriate resolution.

5. Items Not Eligible for Return

The following products cannot be returned:

  • Customized or personalized products.

  • Final sale or clearance items.

  • Products damaged after delivery because of misuse or improper handling.

6. Exchange Procedure

To exchange a product, first complete the return process for the original item. You must then place a separate new order.

Any approved refund or store credit may be applied toward the new purchase.

7. Refund Schedule

After receiving your return, we will inspect the item within approximately 3–5 business days and notify you of the outcome.

If the return is approved, the refund will be issued to your original payment method within 5–7 business days. Your payment provider may require an additional 3–10 business days to finalize the transaction.

8. Contact Information

For questions or assistance concerning returns or refunds, contact us at:

Email: contact@clothwhim.shop
Phone: +1 865 803 6294